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Ordering

Notes about ordering
The base curve of all Fall in Eyez(R) color contacts is 8.6 mm. If the base curve is not appropriate for your eye, lens position may shift during use. We recommended that those worried about this issue have their base curved measured by an ophthalmologist. As we do not offer exchanges for base curve related issues, we ask for your understanding in this area.
How long does it take from when you ship your products until they arrive?

【1】As a general rule, international orders for in-stock products are shipped from Japan on the same day as ordered when shipping internationally. Orders will be shipped the following business day for orders made during weekends and holidays in Japan.

【2】 International orders for out-of-stock products must be manufactured.
Please visit the following website to review shipping status and arrival times: http://www.post.japanpost.jp/int/deli_days/ems/kanto.html

【3】 International orders will arrive approximately 2 to 30 days from the date they are shipped.
We use Express Mail Service (EMS) for shipping international orders.

What company do you use for shipping?

We send our packages using Japan Post Express Mail Shipping (EMS).

Do you accept returns and exchanges?

We do not accept returns of products for any reason once ordered.
Please also be aware that we do not refund an order's purchase price under any circumstances.
We provide exchanges for damaged and defective products as well as products that do not match what was ordered.
Please contact us concerning damaged and defective products within 10 days of delivery by telephone or through our contact form with your order number and the condition of your product to receive approval for an exchange.

Once you have receive approval, you will receive detailed instructions on how to return your defective product.
Pack it carefully and send it according to the instructions you receive.

Once your defect product has arrived, the exchange process will begin.
After the damage to your product or its defects have been confirmed, your replacement product will usually be shipped by air mail.
Please be aware that replacement products for defects and damages are not usually sent by any shipping method other than air mail.
Should no defect or damage be found, we will return your original product.
Please be aware that all products submitted for exchange are inspected before the replacement product is shipped.
Please be aware that we do not offer refunds or exchanges for products that have been damaged due to the method used to return a product.

Please be aware the entire process typically takes between two and three weeks.
We recommend using a shipping company you trust to return products.
We do not reimburse costs for express shipping methods such as next day delivery.
Please be aware that we cannot bear any responsibility for return products lost during shipping.

Fall in Eyez(R) will bear all return shipping costs for products delivered in error.
We will reimburse customer shipping costs as points useable by the customer.
Customers bear the cost of returning damaged or defective items.
Customers desiring to exchange damaged or defective items need to contact us using our call center or contact form beforehand.

Please be aware that we do not offer exchanges in the following circumstances.

  • Used products
  • Products 11 days past their date of delivery
  • Products without their accompanying packaging, including bags, instruction manuals, lens cases, and boxes.
  • Products altered by customers
  • Color contacts whose accompanying bottles have had their seals broken
  • We do not accept requests to exchange products for other colors or powers

Returning unopened products

We also accept returns of unopened products (limited to products in their original, unopened packaging with no damage of any kind).
However, please be aware that the customer bears the cost of return shipping.
If you desire to return a product, please contact us using out contact form within 10 days of product delivery to receive approval.
Please be aware the we do not accept returns of products without approval.
Please take care to carefully pack the product so that it does not get damaged during return shipping.

The full price of products returned in their original, unopened packaging with contents identical to new products will be refunded as points.
However, this does not include shipping and handling. Please be aware that we inspect returned products prior to providing a refund.

Please be aware the entire process typically takes approximately between two and three weeks.
We recommend using a shipping company you trust to return products.
Please be aware that we cannot bear any responsibility for return products lost during shipping.

What should I do if my replacement product is also defective?

All replacement products are confirmed to be of perfect quality before shipping. As such, please be aware that we cannot accept exchanges of replacement products.

Where should I send my returns?

Please send returns to the following address.

What does private import mean?

Private import means the direct importation of an item from another country for personal use by a private individual.
A license is required to import medical supplies, nonmedical supplies, cosmetics, and medical devices for business purposes.
No official license is required for an individual to import or bring home these items from abroad.
However, there is a limit to the number of items that can be imported.
Please note that such items cannot be sold or conferred to another person.
Please be aware that items imported through private import are sent from another country to an individual consumer and, as such, are not guaranteed.

*In principle, the responsibility and risk for items imported through private import belong to the individual importer him- or herself.
*Regulations concerning private import vary from country to country; please contact the customs office of the country where you live for more information.
*Not guaranteed under any circumstances. Please be aware and understand that the Product Liability Act and similar laws also do not apply.

Is there a limit to the quantity I can order?

Purchasing products from Japan is a matter of private import. We limit quantities to two sets. In addition, other countries may limit the number of color contacts that may be imported. Please contact your country's tax office for more information.

Is there sales tax or duty?

The tax for private import will vary depending on the country being imported into. Please be aware that the customer bears all taxes including sales tax, duty, and local taxes. Please contact your country's tax office for more information.

Is it possible to change my order?

Unfortunately, due to the Pharmaceutical Affairs Act, once a product for overseas delivery has been shipped, we cannot change it. Please contact us by phone to find out whether your order has shipped.

Is it possible to schedule when my order will arrive?

We use Japan Post Express Mail Service for international shipping.
Please be aware that neither the date nor time can be schedule for international Express Mail Service.

Can I change the delivery address?

Please be aware that we cannot accept requests to change the delivery address for international orders.

*Please always use your own name and home address for your orders.
Your order will be stopped at the customs office and will not arrive if you use your company's name or address.

Can I cancel my order?

Please be aware that we cannot accept requests to cancel international orders.

Why is my credit card being rejected? Why does it take so long for my card to be approved?

There are several possible reasons why your card is being rejected.

  • You card has become unusable
  • The contract for your card does not allow international charges
  • The contract for your card includes security features that do not allow it to be used for international charges
If you credit card has been rejected, please try making your purchase with another card.
Please contact your credit card company if you would like to review your card's contract.

What is the warranty period for your products?

Our products are guaranteed to be free from defect or damage for 10 days from the date of delivery.
We will exchange any products that tear or are damaged free of charge within this warranty period.
If your product arrives damaged or defective, please contact us by telephone or through our contact form within 10 days of delivery to receive approval for an exchange.

Once you have receive approval, you will receive detailed instructions on how to return your defective product.
Pack it carefully and send it according to the instructions you receive.
Please contact us beforehand using our call center or contact form if you would like to exchange your product within the warranty period.
Please be aware that we do not accept exchanges under any circumstances if you do not return the defective or damaged product within 15 days of contacting us

  • Products may be exchanged only once.
  • Customers bear the cost of returning the defective or damaged product; we will bear the costs of shipping a replacement product only for products returned within the warranty period.
  • We will send a replacement product after inspecting the returned damaged or defective product.
  • Products may only be exchanged for the same product.
*Please be aware that we do not accept exchanges for products 11 days or later after the date of delivery.
*We cannot offer exchanges for products that have been discarded.

Is an ophthalmological exam and prescription required?

Even in the unlikely event that Fall in Eyez(R) color contacts do not work for you, we do not accept returns under any circumstances.
We recommend you visit an ophthalmologist or clinic beforehand to receive a prescription and verify that Fall in Eyez(R) color contacts will be suitable for your eyes.

I haven't received an order confirmation email. Did my order go through?

A confirmation email will automatically be sent to your email address soon after your order has been placed.
If you haven't received an email confirming your order, the email address you entered may have been incorrect.
Please contact us using our call center or contact form to confirm.

How much is shipping?
Asia Oceania, North America, Central America, the Near and Middle East Europe South America, Africa
\1,200 \1,500 \1,800 \2,000
Can I buy color contacts through mail order?

Yes..
.
*Make sure to receive an ophthalmological exam and prescription before buying color contacts for the first time.

Receipts

As products are sold from Japan as individual imports, we do not issue receipts.
Please be aware that we package orders with an invoice and use this in place of a receipt.

Why does my credit card bill show additional charges for Fall in Eyez(R)?

We process credit card purchases through Zeus Co., Ltd.; some banks and credit card companies add a transaction fee to international purchases.
For more information about international transaction fees, please contact your bank or credit card company.

In what currency will my credit card be charged?

All credit card purchases are charged in Japanese yen (JPY).
If your credit card is charged in a currency other than Japanese yen, your bank or credit card has calculated and displayed the charge on your bill in local currency.
Currency exchange rates and transaction fees are decided by your bank or credit card company.

When will my credit card be charged?

Your credit card will be charged on the day you place your order. The date this charge is placed against your account varies depending on your credit card company.
Please contact your credit card company for more information.

Why do you require a copy (image) of my credit card and monthly statement when ordering?

We process credit card purchases according to guidelines established by credit card companies.
We ask that you provide us with a copy (image) of your credit card and monthly statement to verify that you are the card holder and to prevent unauthorized use of your credit card.

Can I pay with someone else's credit card?

Although it is possible to pay with a credit card belonging to someone other than the person making the order, we will contact the card owner for security purposes.
Please be aware that this process may take longer than usual.
We also ask that you notify the card holder beforehand.

What credit cards do you accept?

We accept Visa, MasterCard, American Express, JCB, Diners Club, and Saison.

What is a CVC?

CVC (Card Verification Code) is a security code introduced by credit card companies as a measure against card theft in online transactions.
For Visa and MasterCard credit cards, the CVC number is the last three digits of the number printed on the back of the card next to the signature.
For American Express cards, the CVC number is the four digit number printed on the front of the card above the credit card number (American Express uses the term CID, not CVC). Please note that the CVC number is different from the credit card number.

Is my CVC number recorded as part of my credit card information?

No. To protect the security of customer's credit cards, we do not record CVC numbers with credit card information.

Currency and billing amount

Although prices in other currencies are displayed as a reference, please note that orders are charged in Japanese yen (JPY). Please be aware that, as the rates displayed on this website and those used by your credit card company at the time of billing may vary, the reference price and actual billing amount can vary significantly (the rates used by credit card companies are often higher than those displayed on this website)..

Do you have a gift wrapping service?

Unfortunately, we do not offer gift wrapping at this time.

Do you ship to P.O. boxes?

P.O. boxes in some countries do not accept international packages. Please check with your local post office.

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